Terms of Service

All enrollees upon admission shall be called students. All students shall then abide by Pioneer’s Terms of Service Agreement.

 

A more detailed Terms of Agreement between PRCI and its client is viewable from Pioneer’s Registration Form, which, upon submission of the enrollee’s signature specimen, the enrollee does thereby agree and shall adhere to.

 

PRCI is constantly perfecting its ways to serve and assist its clients in achieving an essential step in their lives by passing the National Licensure Board Examination. We are always a work in progress. We learn to adapt new ways and continue to refine our methods to help every coming generation of Filipino people in this profession or the next.

 

The enrollee chooses PRCI as their review center on his/her own volition, accepting and trusting its objectives, mission, vision, core values, support services, responsibilities over review materials and facilities, compliance with policies, and governance.

 

Accordingly, for and in consideration of the above premises and the conditions and stipulations in this Agreement, the parties mutually agree and covenant unto each other the Terms of Service stated herein.

 

All first-person pronouns in plural form used (i.e., we, us, our) shall refer to PRCI, and all second-person pronouns used (i.e., you, your) shall refer to the "Student" or “Enrollee.”

 

Stated in our Terms of Agreement, Article I is the Service Mandate. Only this part shall be discussed here on our website.

 

Service Mandate

Our staff is guided to observe a particular set of rules, from standard operating hours and procedures to customer handling in general.

1. Operating hours. Our standard office hours are from 8:00 AM to 4:00 PM, Monday through Friday. PRCI is closed on Saturday and Sunday. No service will be rendered to any customer on the two rest days. 
2. Processing hours:
   1. For enrollment, processing hours are the same as our operating hours: Monday through Friday, 8:00 AM to 4:00 PM for both walk-in enrollees and online submissions. Pioneer also occasionally conducts a special processing day on a Sunday before the first day of classes for late enrollees through email from 9:00 AM to 4:00 PM only. If an enrollee submits on a weekend, expect processing to follow on Monday.
   2. Inquiries. For inquiries made via PRCI’s Facebook Page, our processing hours are 8:00 AM to 4:00 PM. All personal or direct messages will be handled during our operating hours.
   3. Handouts. Our processing hours will be from Monday through Friday, 8:00 AM to 4:00 PM, and on an emergency basis during Sunday classes only.
3. Processing procedure. PRCI processes its duties to clients on a first-come, first-served basis, and no special treatment is given.
4. Customer handling. We treat our customers with significant consideration and extended leniency; however, we reserve the right to reject service to customers who exhibit rude behavior.
5. Extent of Service. PRCI has set a list of limitations on its service, which are as follows:
   1. PRCI shall provide service to its students primarily relevant to their review.
   2. PRCI shall only provide its services to its enrolled students and shall not extend its services through charity.
   3. PRCI shall not extend nor accept contracts to conduct in-house reviews for schools, colleges, or universities.
   4. PRCI shall have limited extended service for their students' board exam applications at the PRC.
      1. PRCI can only provide students with information regarding the Professional Regulation Commission’s guidelines on the LERIS application, the date of examinations, the submission deadline, guidelines on what to bring to the examination site, and other instructions that comply with the rules and regulations established by the PRC.
      2. PRCI is not to assist, nor shall it be involved in physical or financial help with students' applications for their board exams at the Professional Regulation Commission.
      3. PRCI shall take no action that shall affect the outcome of the students’ board exam applications.
      4. PRCI is not a part owner of any dormitory, hotel, apartment, or rental space in nearby locations offering temporary residence for our students; therefore, PRCI shall not provide students with any service relevant to such entities. PRCI shall only assist students in finding verified establishments for their stay in Manila.

 

Upon submission of the Enrollee’s signature specimen and admission, he/she hereby fully understands and conforms to this agreement.